Terms

Web Graphics by E-mail referred to as 'WGbE' is a home based business operated by Allison Lamont.

Our design procedure outline:

You request graphics (please supply your full contact information with your enquiry)
I ask for some details or request you view the details on the website
You provide outline

I provide quote

You accept or decline and forward the relevant logos, images, text or project details needed.
I create mockups
You view the mockups

I ask for feedback

You send any ideas and changes

I make changes requested
You approve or request more changes
(this may take a few revisions - see notes below about 'reasonable time' allowance)

I create final design

You approve final design

I issue account/invoice for payment
You receive your designs by e-mail or copy/save them from preview area. Or request CD posted for $10.00.

PRICES
All prices are in AUD and include uploading concepts to a private preview area, reasonable design time, limited modifications to chosen design, and the finished product e-mailed to you in the formats you have purchased.

PAYMENT
I accept Paymate, Direct Deposit and cheques/money orders. Invoices are sent to you via e-mail on completion of your project. I kindly request that you do not use the designs until payment has been made (unless otherwise arranged).

Click icon to make your payment using Paymate
(Note: small charges may apply for using this service)

REASONABLE TIME AND EXTRA CHARGES
WGbE allocates 'reasonable' time' to each project. If I believe the project is not progressing within this generous time allocation, I will inform you when further charges may apply BEFORE continuing with the project. No hidden surprises. You are welcome to request to be charged by the hour ($30 p.h) if you prefer.

CANCELLATION FEE
WGbE will charge a $100.00 cancellation fee for projects that have not been finalised by the client within three months.
WGbE will charge a $50 administration fee for projects cancelled AFTER proceeding past Mockup Stage 1.
WGbE will also invoice a $50 administration fee, on top of quoted prices, if feedback requests are not attended to promptly.

NON-PAYMENT OF INVOICES
WgbE will obtain professional assistance from a debt collection agency for invoices that remain unpaid. Unable to pay - just let me know and arrangements can be made.

E-MAIL CONFIRMATION
Being a virtual service, WGbE must stress that your e-mail is considered written confirmation of a project.

IF YOU ARE NOT HAPPY WITH DESIGNS
WGbE offers the option to cancel the project after the first stage mockup level if you are not happy with the quality of the mockup designs. Please notify me if you wish to cancel, so don't annoy you with emails asking for feedback. I really appreciate honesty and if you don't like something, best to let me know.

SUPPLIED IMAGES AND LOGOS
WGbE will not be responsible for checking copyright on any images supplied by the client. If images/logos/photos are supplied by client, this implies that the images are owned by the client, and permission to use them has been obtained. WGbE will not be responsible for checking copyright on any images supplied by the client.

SPELL CHECKING AND ACCURACY
Spell checking and accuracy of contact details is the responsibility of the client.

COLOUR MATCHING AND PRINTING YOUR DESIGNS.

While I will do my best to match your colour needs, I do not offer a pantone colour matching service. I am unable to control third party print environments, and as such do not offer any guarantee that your design will print exactly as it has been shown. All good printers offer an online proof, or a hardcopy proof. Please request this to ensure your file prints as intended.

I will not cover, or be held responsible for problems resulting with printers who have not checked or informed me of a problem with artwork files prior to print. If you order your own printing, it becomes your responsibility.

In the instance where I quote and organise the printing and include it on your invoice, I will cover any problems resulting from the printing.

Please read our purchase agreement below before finalising and paying for your designs.

PURCHASE AGREEMENT.

1. WGbE (being Allison Lamont) requests that you do not use the design until the design has been purchased, unless otherwise agreed.

2. Copyright remains with WGbE (being Allison Lamont) until purchase is made. All concept designs are also copyrighted. Once you purchase the designs/images, you are given all copyright and can use them on your website, in printouts or display them in any way. I don't believe in keeping control of designs you have paid for.

3. Payment of invoice indicates that you are happy with the final designs, and will require no further editing. Extra editing and changes to existing designs, after payment has been made, will incur a small (very reasonable) modification fee. If the change is as result of a mistake on our behalf, WGbE will rectify the problem at no charge.  

4. An invoice will be forwarded on receiving e-mail confirmation that you are happy with the completed designs. Terms are 14 days. Payment in installments by request.

5. Please check your design carefully for spelling errors and layout to make sure you are happy. If you are unhappy with anything, please contact me by phone or e-mail to discuss possible solutions. SPELL-CHECKING IS ALWAYS THE RESPONSIBILITY OF THE CLIENT. We can refer you to third party copywriters and editors if you require this service.

6. We offer several revisions and plenty of opportunity for you to check the documents before sending to the printer. Your print company is responsible for checking all artwork meets their specifications.

Important: Web Graphics by E-mail has taken reasonable steps to ensure all emails are virus free and accepts no responsibility and makes no warranty. The recipient should take its own steps to ensure they are protected from viruses. Web Graphics by E-mail accepts no liability for any damage caused by any virus transmitted.